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BCS Level 3
The Digital Support Technician Apprenticeship is a dynamic course that offers two distinct pathways, Digital Applications Technician and Digital Service Technician. As a Digital Applications Technician you will help your organisation and its internal users maximise the use of digital technologies and adapt to, and exploit changes in technology to maximise productivity. As a Digital Support Technician you will support external customers and clients through digital channels, to help them access and receive services; you will coach and support them in using these digital systems.
Qualification Level
Level 3 – Advanced ApprenticeshipTraining Method
Training HubProgramme Length
15 monthsCoaching
Learning & Development MentorAs a Digital Support Technician apprentice you will study security and legislation. This will include digital office technologies, digital infrastructure virtual and cloud, operating software and software devices, networking fundamentals, backing up data securely, handling of data, concepts and fundamentals of data, information security and its management, major types of threats and risk that apply to any organisation, operational aspects, legislation, professional ethics, privacy and confidentiality, communicate using digital communication channels and effective time management.
1On your Digital Support Technician Apprenticeship course, you will learn how digital applications work. You will study software applications, maintenance of business hardware, software and networks, agile methodologies, Continuous Innovation and Continous Development (CIDC), incorporate digital technologies into key business functions, such as finance, sales and marketing, operations and HR and the implications for their role, digital operations and digital change projects, support internal colleagues to make the best use of the organisation’s technology-based productivity tools and features and key differences between different data storage systems.
2As a Digital Support Technician apprentice you will learn how to provide IT support to your users. You will study databases, CRM packages, content management systems, office systems, web technologies, operating systems, password management, access control and connection to remote resources, identify and resolve users’ digital problems, communicate to different users through digital channels, sales and customer service support processes, key features and importance of escalation and reporting procedures when dealing with users’ digital problems and coach and support a wide variety of external users.
3
A Software Development Technician typically works as part of a software development team, to build simple software components (whether web, mobile or desktop applications) to…
Qualification Level
Level 3 – Advanced ApprenticeshipTraining Method
HybridProgramme Length
15 monthsCoaching
Learning & Development Mentor
The role of an Information Communications Technician is to deliver efficient operation and control of the IT or Telecommunications infrastructure (comprising physical or virtual hardware,…
Qualification Level
Level 3 – Advanced ApprenticeshipTraining Method
Training HubProgramme Length
15 monthsCoaching
Learning & Development Mentor
