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Level 2
The Level 2 Business Administrator programme builds the core knowledge and skills needed to succeed in a modern office or business environment. Learners gain experience in communication, IT systems, record-keeping, document management, and professional conduct, with a focus on using digital tools and collaborative software effectively. AI and innovation can be embedded throughout the programme to help learners improve efficiency, accuracy, and productivity in their daily work.
Qualification Level
Level 2 – IntermediateTraining Duration
12 MonthsTraining Method
Online/Virtual learningProgramme Length
16 monthsCoaching
Learning & Development MentorIntroduces learners to the organisation’s structure, purpose, and sector landscape. Covers roles and responsibilities, internal/external stakeholders, and the wider context such as compliance, regulation, and corporate responsibility. Emphasis is placed on workplace policies, ethics, diversity and inclusion, and sustainability.
Focuses on professional communication methods, both written and verbal, including formal correspondence, responding to requests, and using appropriate etiquette. Learners also explore managing relationships, sourcing and sharing information, and maintaining confidentiality in communication.
Covers the use of core software (e.g., databases, spreadsheets, presentation tools) and cloud platforms to complete admin tasks. Teaches how to store, retrieve, and share data securely, handle information following GDPR and organisational policies, and use digital tools for collaboration.
Develops learners’ ability to plan and prioritise work using time management tools. Includes calendar management, booking systems, task scheduling, and working within agreed deadlines. This module supports organisational efficiency and administrative support delivery.
Explores safe working practices, organisational policies, and principles of quality assurance. Learners gain awareness of data protection, security threats, and ethical responsibilities. Emphasis is placed on checking work for accuracy, recognising issues, and understanding escalation protocols.
Supports learners in developing key behaviours: acting professionally, working collaboratively, and adapting to change. Encourages reflective practice, responding to feedback, and maintaining personal wellbeing. Includes awareness of career development and CPD opportunities.
The Level 3 Business Administrator programme expands on Level 2 foundations, developing a deeper understanding of project coordination, stakeholder engagement, process improvement, and business communication.…
Qualification Level
Level 3 – AdvancedTraining Duration
8 – 12 monthsTraining Method
OnlineProgramme Length
14 – 18 monthsCoaching
Learning & Development Mentor
Learners gain practical experience in digital and offline marketing, building campaigns that drive engagement and growth. Core areas include content creation, SEO, analytics, and campaign…
Qualification Level
Level 3 – AdvancedTraining Duration
8 – 12 monthsTraining Method
Classroom & Online OptionsProgramme Length
13 – 17 monthsCoaching
Learning & Development Mentor