Murphy & Sons

General Administration

•  Assist with day-to-day office administration tasks, including maintaining accurate records and filing systems.
• Support internal teams with document control, compliance, and general office duties.
•      Handle incoming calls and emails professionally, directing queries as appropriate.
• Help with the preparation and review of business documentation.
• Provide general office support

Export & Logistics Administration

• Be involved in import and export logistics operations, ensuring compliance with international trade regulations and documentation
• Liaise with various carriers and our drivers.
• Track and trace shipments to ensure timely delivery and report any issues related to delays or damages.
• Maintain accurate records of all logistics transactions.

Customer Service Administration

• Respond to customer inquiries via phone, email, the company website and in person, providing timely and effective solutions.
• Process customer orders and monitor their progress through to delivery.
• Provide regular updates to customers on order and shipment status as required.
• Support the sales team in managing relationships and resolving complaints.

Laboratory Administration

• Booking in customer samples for laboratory analysis.
• Be a point of contact for lab-related customer queries, distributing calls and responding to general enquiries.
• Distribute lab reports to customers, ensuring timely and accurate communication.
• Assist in maintaining accurate records of lab activities, including sample logs, lab scorecard data, and summaries of analyses.

Business Support Administration

• Participate in cross-departmental projects and meetings.
• Support the implementation of business improvement initiatives.
• Assist with data entry, reporting, and analysis as required.