In this role you will provide comprehensive administrative support to the Business Support Team and the Management Team, ensuring the smooth and efficient operation of day-to-day activities.
Roles & Responsibilities
Under supervision, respond to and resolve, where appropriate, telephone and email enquiries in a timely, professional, and customer-focused manner, escalating more complex issues as necessary.
Assist with the planning, coordination, and delivery of projects, including supporting timelines, documentation, and tracking progress against key milestones.
Act as a point of contact for technicians working in the field, responding to enquiries, providing guidance where appropriate, and ensuring accurate communication between field staff and office-based teams.
Maintain and distribute communications to schools, ensuring information is accurate, clear, and issued in a timely manner, and updating stakeholders on relevant service changes, schedules, or project updates.
Support the maintenance and updating of records, databases, and systems to ensure information is accurate, current, and compliant with organisational standards.
Assist in preparing reports, summaries, and basic data analysis to support management decision-making and service delivery monitoring.
Contribute to the continuous improvement of administrative processes and procedures within the team.
Desirable skills
Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Punctual and Reliable
Confidentiality and GDRP
Basic IT experience, including familiarity with Microsoft office programmes especially Outlook, Word and Excel.
Any previous administrative experience in a similar role, even if voluntary
An interest in schools
Commitment to equality and diversity
Commitment to health and safety
An interest in IT
Holds a clean driving licence and has access to a car
Apply now!
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