The Oaks Medical Centre

Telephone Duties:

• Making appointments and signposting patients to appropriate services
• Taking requests for prescriptions/passing on relevant information to prescription clerk
• Giving out results under guidance
• Ambulance transport bookings
• Home visit requests
• Deal with general enquiries and complaints
• Contact patients as directed
• Contact other providers as directed

Reception Duties:

• Register new patients and temporary residents
• Greet and direct patients and visitors
• Making appointments and signposting patients to appropriate services
• Handing out prescriptions or other documents
• Managing online requests from patients
• Ensure outstanding queries are explained and handed over to next shift, as necessary
• Respond to needs of the clinical team
• Collect payments from patients for non-NHS services
• Ensure all paperwork is ready and available for patients to use
• Deal with general enquiries and complaints

Filing:

Pulling Lloyd George envelopes when requested by doctors, then filing away

Prescriptions (when Prescription Clerk not available/directed by Prescription Clerk):

• Dealing with requests for repeat prescriptions
• Raising prescriptions as per Practice protocols
• Dealing with queries relating to repeat prescriptions

General:

• Input and extract information from Practice computer system
• Observe health and safety guidelines at all times
• Follow confidentiality and GDPR legislation at all time
• General housekeeping (e.g. keeping reception and waiting areas tidy)
• Attend and contribute to relevant meetings
• Complete all appropriate training
• Follow all guidelines relating to Infection Control as per Infection Control Lead
• Any other reasonable duties as necessary