A&A Double Glazing

Customer & Sales Engagement

• Contacting customers regarding Quotes, discussing quotes, negotiating prices, and booking surveys.
• Following up on previous quotes, reviewing and providing re-quotes if needed to secure new business.
• Handling Palladio leads and sending Palladio quotations via email.
• Engaging with retail customers in the showroom, answering queries, and providing quotations as required.
• Assisting trade customers by providing supply-only quotes.
• Answering inbound customer calls, booking surveys, handling servicing enquiries, and addressing complaints.
• Making outbound calls to customers and suppliers to follow up on enquiries, quotes, and orders.

Marketing Duties

• Build and segment lists, send offers, follow-ups, and abandoned cart flows.
• Run and manage PPC campaigns (Meta Ads, Google Ads, Local Services).
• Stay ahead of competitors with pricing, offers, and service positioning.
• Plan and produce high-converting content (videos, blogs, social media, testimonials).

Quoting & Pricing

• Processing and pricing quotations from incoming A&A Double Glazing sales emails.
• Preparing Ash quotes and ensuring accurate pricing.
• Managing plot pricing: requesting costings, pricing full plots, and emailing quotes to customers once costs are confirmed.
• Handling Drutex door quotes, obtaining approvals, and placing orders.

Survey & Order Coordination

• Booking surveys to ensure a consistent workflow for fitting jobs.
• Assisting in obtaining prices and costings for surveyors and coordinating pricing discussions.
• Assisting with job signoffs and ordering processes to maintain order accuracy and efficiency.

Supplier & Logistics Management

• Liaising with suppliers for pricing, delivery dates, and product availability.
• Chasing suppliers for updates on quotes and delivery schedules.
• Assisting with receiving and checking deliveries of goods, including windows, doors and glass.